All payments processed online are safe and secured.

We provide many different payment methods. You may pay with American Express, VISA and MasterCard, as well as Paypal where ever you are. For flexible payment options, you can use Apple Pay or Klarna - a Buy-Now, Pay-Later solution that allows you to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit.

You might find other country-specific payment options available at checkout.

If you've purchased an item marked as 'pre-order,' it indicates that the item is currently not in stock and will be shipped at a later date. Please check the approximate shipping date provided on the product page for reference. If your order includes items that are currently in stock, these items will be shipped immediately, while your pre-order item(s) will be shipped once available. If you've ordered sunglasses with custom lenses, your order will be fulfilled when the frame is back in stock. As the approximate shipping date approaches, you will receive an email to notify you when your order is being processed.

To modify or cancel an order, please contact us promptly at order@lunetteriegenerale.com. However, please note that we may not be able to make changes if the product has already been dispatched. If your order has already been shipped, kindly return your purchase within fourteen (14) days of receiving it.

Lunetterie Générale guarantees its products for a period of two (2) years from the date of purchase. Under this warranty, if a part is found to be defective in materials or workmanship, it will be repaired or replaced at no charge. To avail of this warranty, please return the product along with your proof of purchase to your optician, fashion retailer, or to the mailing address of the company’s head office.

It's important to note that this warranty does not cover lenses scratched by normal wear, nor does it cover any accidental damage resulting from mishandling, unauthorized repair, or modification of the product.

To submit a warranty claim, please email order@lunetteriegenerale.com, detailing the issue and providing pictures for our review. If your frames fall under warranty, we will process the order for you. In cases where the frames do not qualify for warranty coverage, you have the option to place an order for the defective part. For any inquiries, you can also email us at order@lunetteriegenerale.com, and we will assist you accordingly.

For any repair inquiries, please always contact the retail store or optician from which you purchased the glasses. If, however, the retailer is no longer an authorized Lunetterie Générale retailer, kindly reach out to us at order@lunetteriegenerale.com, and we'll be happy to assist you.

At Lunetterie Générale, we prioritize quality, which is why our frames are meticulously handmade in Japan by the finest eyewear artisans. Our workshops are situated in Sabae, Fukui Prefecture, a region renowned for over a century for producing the most innovative eyewear products.

The final stages of quality control, lens cutting, and mounting take place at our warehouse in Montréal, Canada.

All our acetate frames are meticulously crafted using Japanese-made cellulose acetate sourced from well-known Takiron & Daicel factories. The hardware and custom metal pieces are fashioned with precision from premium titanium. In the case of our metal frames, we use Japanese beta-titanium, soldering each component together with exceptional care to ensure durability.

For our sunglasses frames, we employ sun lenses made with high-grade CR-39 material—a lightweight and scratch-resistant plastic. Featuring hard coating and backside violet-color anti-reflective treatment, our sun lenses not only provide excellent eye protection but also guarantee 100% UV protection.